National Relay Service for the hearing impaired Language translation services


This website meets government standards, including those that relate to access for people with disabilities.

It aims to conform to AA of the Web Content Accessibility Guidelines version 2.0 (WCAG 2.0), developed by the World Wide Web Consortium (W3C).

This site will display on all commonly used browsers. Its features allow effective operation by persons using accessibility hardware and/or software.

This page explains ways to change your view of the site, and the accessibility features available.

There are several accessibility features which can be accessed at the top of content pages.


ReadSpeaker is a tool which can read text aloud to you. You don't have to download anything to use this tool. Using ReadSpeaker may help you understand website information more easily.

Listen to the page

To listen to the content on a web page, click the ‘Listen’ button located at the top of the page just above the page heading. The control panel will appear and ReadSpeaker will automatically start reading the web page text out loud.

In the control panel you can:

  • pause the reading
  • stop the reading
  • rewind and fast forward the reading
  • adjust the volume
  • download the reading for the entire page as an MP3 file
  • customise the settings by clicking on the settings cog icon.

Listen to selected text

You can listen to as much or as little of the page as you like.

Simply select the text that you want to listen to, then press the pop-up listen button which appears next to the mouse pointer when you make your selection. When you click the pop-up listen button, the control panel will appear and ReadSpeaker will automatically start reading your selected text.


In the settings menu you can:

  • choose whether you want the text highlighted word by word and/or sentence by sentence as you listen, or turn off the highlighting
  • choose whether you want the pop-up listen button shown when text is selected
  • choose whether you want the reading speed to be slow, medium or fast.

For more information about Text To Speech, visit ReadSpeaker's website.


Translation Services

Language assistance

If you need an interpreter please call the Translating and Interpreting Service (TIS National) on 131 450 to speak to a City officer. To use this service you will need to tell them your preferred language. This is a free service for City-related business.

Please also refer to our resources in other languages for information in your language.

Help for the hearing impaired

National Relay Service

People who are deaf or have a hearing or speech impairment can call the City through the National Relay Service (NRS). Give the City of Gold Coast number, 1300 465 326, as the number you want to call.


Font size

Text needs to be able to be scaled so that it can be read easily by all people. In most cases, browsers allow you to use the CTRL and + keys together to zoom into a web page, and the CTRL and – keys to zoom out. This will magnify all elements on the page, including text, to make it easier to read.

This website also has two buttons which can be used to adjust the font size. These are located at the top right of content pages. They are as follows:

Decrease size (-)

Increase size (+)

Navigation using a screen reader

Our website also offers a menu for screen readers. Use this to skip to key content on the site, including menus and other navigation elements such as footer links.

Access keys

Access keys are keyboard shortcuts which deliver quick access to links on the site without using your mouse.

The following keyboard shortcuts are available from every page on this website. However, while access keys can be useful features of websites, most web browsers lack a standard way of presenting the letter assignments. The access keys below will work with Chrome - other browsers may provide similar functionality.

The special key mentioned is usually the 'Alt' key or the 'Ctrl' key - this depends on which computer browser you use as well as your computer's operating system.

Alt + M » Main menu (top of page)

Alt + N » Sub navigation (right side of page)

Alt + C » Main content area

Site requirements

While the website has been designed to provide access to a variety of technologies and browsers, some visitors may encounter visual differences or technical issues depending on the operating system and browser used. As a result, we recommend visitors ensure they are using a standards-compliant browser. Where possible, we prefer to provide information and services in HTML format to ensure maximum accessibility. However, information is more accessible when provided in Adobe Portable Document (PDF) format.

Downloading documents

To view or print PDF documents you need the software Adobe Acrobat Reader installed on your computer. For the best experience, ensure you have the latest version of Adobe Acrobat. You can download this for free from

Converting PDF documents to a more accessible format

To convert PDF documents to HTML or plain text formats use the online conversion tools provided by Adobe at


If any information or service provided by this website is inaccessible to you or you are experiencing problems accessing content for any reason, please contact us.

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