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Delivering services and initiatives that promote a sense of personal safety, well-being and belonging within the community.

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Environmental health services

We are committed to maintaining the health of our environment and our quality of life on the Gold Coast. Each day our environmental health officers plan, coordinate and implement strategies to minimise adverse environmental and health impacts within our city's borders, protecting residents, businesses and visitors.

On this page you'll find useful links for information on common neighbourhood issues or how to report or reduce harm to our environment.

Note: some of the links below lead to LG Toolbox, a Queensland Government website providing standardised local government information relating to certain services.

If you cannot find the information you are looking for, please visit our Report a problem - Pollution page, email us at or visit our Contact page for more options. Your enquiry may be truly unique or it may not be within the jurisdiction of the City.

Food safety training

The City conducts regular food safety training courses (non-accredited) aimed at providing licensed* food business staff with an understanding of the causes and the prevention of food-borne illness (food poisoning).

*Licensed under the Food Act 2006.

For more information visit Food safety training.

If you believe a food business is engaging in practices that pose a risk to public health, visit Report a problem - Public health and safety to report your concern online or email us at or call us on 07 5667 5988.

Environmental Health Officers

Our Environmental Health Officers work on projects involving monitoring and responding to air, noise and water pollution pest species outbreaks; risk and emergency management; delivering quality public health services; and auditing local businesses to identify health and environmental impacts.

Field staff conduct assessments of:

  • restaurants and takeaway food outlets
  • local hotels and night clubs
  • tattooists, beauticians and body piercers
  • public swimming pools and spas
  • boat builders, surfboard manufacturers, wrecking yards and asphalt manufacturers
  • accommodation buildings, events and entertainment parks.

Visit our Environmental Health Officers page for more information about the powers and qualifications of our authorised officers.

If you believe a business that falls under the above categories is engaging in practices that pose a risk to public health, email us at or call us on 07 5667 5988.

Abandoned shopping trolleys

  • Trolley Tracker: Phone 1800 641 497 or email
    Trolley Tracker collects Woolworths, Big W, Dan Murphy's, Target and Thomas Dux trolleys within 24 hours.
  • Coles Customer Relations: Phone 1800 TROLLEY (1800 876 553) or email
    Coles Customer Relations responds to requests regarding Coles and Kmart trolleys.
  • For other identifiable shopping trolleys, such as Aldi, IGA or Bunnings, please call the respective business.
  • City of Gold Coast - unmarked shopping trolleys: Visit our Report a problem - Rubbish and recycling page to report unidentifiable, abandoned shopping trolleys online or download our mobile app to make your report.

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