Payments

You can pay your rates and water bills by direct debit from your bank account.

If you set up direct debit payments from your account, you’ll never need to think about when to pay your rates and water bills. Your payments will be made automatically, on the date you choose.

There are no fees for a direct debit from a bank account.

To set up a direct debit payment, either:

• log in to My Account, select your rates or your water account and click Request direct debit from the rate or water account
• register for My Account
• download and complete the form Direct Debit Request or Direct Debit Change Request.

Please read our Direct Debit Service Agreement.

When you set up a direct debit for your rates or water bill, you’ll need to select one of the following two payment options:

• due date payment – automatically pay the full amount on the due date.
• periodic payments – you can choose to pay weekly, fortnightly or monthly instalments. If you choose this option, you will need to state the payment amount, date and frequency.

To set up direct debit payments, you need to:

• be the property owner or authorised representative
• know your notice number for your rates or water bill
• have an account with a financial institution that offers direct debit transactions (check with your financial institution)
• have sufficient funds available on the date your bill is due.

Note: credit card accounts are not accepted for direct debit payments.

Changes to your existing direct debit setup

You can change or cancel your direct debit at any time through My Account.

If you are not registered for My Account, you can Register for My Account now.

If you wish to change or cancel your direct debit without setting up My Account, please download and complete the Direct Debit Change Request form.

To change your bank account details, please complete a new direct debit request. This will automatically update your bank account details for your direct debit payments. You do not need to cancel your previous direct debit arrangement. To complete a new direct debit request, please choose one of the following options:

• log in to My Account, select your rates or your water account and follow the prompts
• register for My Account
• download and complete the form Direct Debit Request or Direct Debit Change Request.

You can make payments via BPAY® through your financial institution’s phone or internet banking service. BPAY® can be used for payments from your cheque, savings, debit, credit card or transaction account. For more information, visit the BPAY website.

The table below shows the City of Gold Coast BPAY® biller codes for our different payments. You will need to enter this code and your reference number when paying with BPAY®.

BPAY® and BPAY View® are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518

You can use your credit card or debit card to make payments by phone. Please note that payments made by credit card incur a surcharge of 0.66%.

You can make phone payments at any time of the day or night.

• Rates, water, dog registrations, licence renewals, business partner accounts, debtors and planning applications (notices to pay/bonds)
  Call City of Gold Coast on 1300 886 731 (from outside Australia call +61 7 5667 5995) any time to pay with MasterCard or Visa.
  Reference number: use the Notice Number.
• Infringement notices
  Call City of Gold Coast on 1300 886 841 any time to pay with MasterCard or Visa.
  Reference Number: use the Notice Number.

You can post your payments to us using a cheque, money order or bank draft (in Australian dollars).

Please make your payments payable to ‘City of Gold Coast’.

Send your payments to: City of Gold Coast, PO Box 5042, Gold Coast Mail Centre QLD 9726.

You can make payments in person at:

• any Customer Service Centres – pay any notice, infringement, bill or application by cheque, debit card, MasterCard or Visa (no cash accepted).
• any branch of the Commonwealth Bank of Australia – pay your rates or water bill (no other payments accepted) using cash, cheque or money order.
• any registered Australia Post Office – pay your rates or water bill (no other payments accepted) using cash, cheque or debit card (credit card not accepted). Payments made at Australia Post will incur a transaction fee. Please present the entire notice or bill when making your payment.

If you believe you made a payment that is not showing in your account or is not showing correctly, you can ask us to check the problem.

Please complete the Missing payment form.

If possible, please provide us with the following information:

• reference number used to make the payment
• receipt number
• amount paid
• date paid.

If we identify a payment that was not correctly credited to your account, we will fix the problem.

Some permits and licences do not attract an annual fee (such as resident parking permits and food business licences). These permits and licences are renewed by an acknowledgement to Council.

To find out how to renew your nil fee permit or licence online, visit Permits and licensing approvals.

For more information about payments, please phone us on:

• Infringements/parking – 07 5667 5989
• Infringements/all other – 07 5582 8211
• Dog licences – 07 5667 5987
• Planning applications – 07 5582 8866
• Business partners – 07 5581 6049 or 07 5581 6102
• Searches – 07 5667 5995 or 1300 366 659
• Filming permits – 07 5667 5987
• Park bookings – 07 5667 5972