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My water. My bill. My way.

We have changed the way we bill your water and sewerage account.

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My water bill

You will receive four water bills each year. Your bill will be sent shortly after we read your water meter.

My water dates

Find my water dates

Use My water dates to see when your water meter will be read and when your next bill will be sent.

You have 30 days from the date of your notice to pay your water bill. You can pay online or use one of our other payment methods.

If you have trouble paying your water bill, you may be able to pay in instalments. For more information, please see our Payment plans page.

If your water use seems high

If your water bill shows that you’re using more water than normal, you may have a water leak. For more information about how to check for a water leak, please visit Water leaks.

Sometimes your water bill may be high even though you don’t have a water leak. If you fill your swimming pool or water the garden more than usual, this will show as higher water usage on your water bill.

Did you know? Running the average garden hose (or household tap) uses about 25 litres per minute. Running your hose (tap) for one hour could use around 1500 litres. This would equate to an additional $6.16 on your bill (figures are a guide only).

Understanding and changing your water habits can have a big impact on your water bill. Go to My water to find out how to use water more cost effectively and sustainably.

Thumbnail of 'How to read your Water and Sewerage Rate Notice' guide

Download our brochure on how to read your water bill.

Your water bill explained

We deliver safe and reliable drinking water and provide sewerage services to residents, businesses, visitors and public spaces on the Gold Coast.

We buy the water on your behalf from Seqwater, which owns the bulk water supply, including Hinze Dam and the desalination plant. The price paid for water used at your property is reflected on your water bill, together with the price set by City to have the water delivered to your property.

From 1 July 2020, the City charge for drinking water usage and water and sewerage disposal will stay the same as it has for the past five consecutive years.

The water bills for residential customers include the following charges:

Water access charge

The water access charge is a fixed amount that pays for your property to access water, whether or not any water is used – this charge covers the cost of our water supply infrastructure.

Water usage charge

The water usage charge varies depending on how much water you use in kilolitres, as measured by your water meter.

Your water usage charge is measured by your water meter. We will visit your property to read your water meter every three months. If we are unable to access your water meter, we will estimate your usage (and note this on your water bill).

This charge is split into two parts on your bill to show:

  1. the actual cost of the water used the State Bulk Water Charge, which is the amount we pay to Seqwater for bulk water you use) and
  2. the cost to deliver the water used (the amount it costs us to distribute water to you)

Sewerage access charge

The sewerage access charge is a fixed amount that pays for your property to access the sewerage system, whether or not any sewage is discharged from your property.

This charge covers our ongoing maintenance of the sewerage infrastructure.

Non-drinking water usage charge

The non-drinking water usage charge only applies to some Pimpama–Coomera customers for non-drinking water usage as measured by the purple water meter (charged per kilolitre).

For further details and a breakdown of the pricing, please see our Water and sewerage pricing fact sheet.

You can view copies of your water bills (since July 2018) at My Account. If you’re not registered for My Account, you can sign up for My Account now.

For more information about your water bills, please contact us on 07 5667 5995 or 1300 000 928 or see our frequently asked questions below.

Water bills for residential tenants

We send the water bills for tenanted properties to the property owner or agent.

If the property has a separate water meter, the property owner can ask the tenant to pay for water usage. The property owner cannot ask the tenant to pay for water access or sewerage access. For more information, please visit the Residential Tenancies Authority website.

Related information

Jump to key information
  • I bought this property but did not own it for the entire rating and/or water consumption period. Why do I have to pay?

    Please check your settlement statement to confirm whether a rate and/or water adjustment was done or contact your solicitor and/or agent for confirmation.

  • How do I notify the City of my authorisation for another party to act on my behalf with regards to my rates and water bills?

    Note: Notifications will only be accepted from the registered owner of the property or in the case of a trust or a company, the Director of the trust or company.

    Property(s) held in the name of individual person(s): By completing the Nominate Authorised Representative form.

    Alternatively, you can call us on 1300 366 659 or +61 7 5667 5995. Please quote the rates or water and sewerage notice reference number, property address and current postal address.

    Property(s) held in the name of a trust or in a company name: By the Director completing the Nominate Authorised Representative form.