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Recovering from a disaster

In the immediate hours following a disaster, City of Gold Coast coordinates the initial welfare and evacuation response for the city.

National Relay Service for the hearing impaired Language translation services

Disaster recovery

Ex-Tropical Cyclone Debbie restoration

Ex-Tropical Cyclone Debbie hit the Gold Coast in 2017 causing widespread flooding and damage to the city.

For a full overview of the event and the City’s recovery efforts, download our Ex-Tropical Cyclone Debbie 2019 Recovery Report.

For more information about infrastructure restoration works please see Flood recovery restoration works page.

In the immediate hours following a disaster, City of Gold Coast will coordinate the recovery efforts for the city.

Restoring the community and the city to a proper level of functioning can take a long time. It's a team effort as we partner with community organisations like Department of Communities, Red Cross, Lifeline, the Salvation Army, the Adventist Development and Relief Association, St John Ambulance Australia, St Vincent de Paul Society, RSPCA and the Animal Welfare League to provide initial support to those affected by the disaster.

This can include setting up alternative accommodation, providing supplies, counselling and communication.

The long-term recovery program for our city is then coordinated by the State Department of Communities, Disability Services and Seniors with the City's assistance.

Power safety - take care, stay line aware!

If your property has been damaged, you will need a licensed electrical contractor to test that your home is electrically safe before you can be reconnected. You should ask for a certificate of test once the work is completed.

If you remove internal or external wall sheeting after a flood, be careful not to expose electrical fittings. Exposed parts on the back of power points or light switches can cause electric shock or fire.

If your property has been flooded, make sure any electrical equipment (including plug in items) which has been in flood water is tested by a licensed electrical contractor before using it again.

If you need to enter your ceiling space to inspect or repair, ensure the power is turned off at the main switch board before entering the space.

Stay away from damaged or flooded service pillars and report damage to the electricity entity. Service pillars are green or beige plastic boxes which usually sit on the fence line between houses where you have underground power.

If you have a point of attachment on your house, check if it’s damaged or hanging off the wall or facia. If it is damaged, it must be repaired by a licensed electrical contractor before power can be restored. Your electricity entity will ask to see paperwork (certificate of test) from this repair before they reconnect the power to your property.

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