During a disaster

Visit the City dashboard for real time updates and latest news on weather warnings, road closures, traffic and beach conditions.

City of Gold Coast Disaster hotline: 1800 606 000

During a disaster, regular updates are provided by local radio stations including:

• 89.3FM 4CRB
• 90.9FM Sea FM
• 91.7FM ABC Gold Coast
• 92.5 FM Gold FM
• 94.1 FM Community radio
• 98.1 FM Radio EB
• 99.4FM Rebel
• 102.9 FM Hot Tomato
• 105.7FM Radio Metro
• 107.3FM Juice FM.

If you’re tuning into the TV, Nine and Seven Gold Coast news also provide regular updates.

Queensland’s primary warning and alert information sources are:

• qldalert.com website for real-time, official information and updates on weather, emergency services operations, roads, transport and utilities.
• Bureau of Meteorology for weather updates and warning information.

• For the Standard Emergency Warning Signal (SEWS) used at the beginning of serious warnings.
• For Emergency Alert voice messages to your landline and text messages to your mobile phone.
• For local community safety announcements (radio and television) for updates.
• For sirens and loud-hailer announcements, that Emergency Services may use in certain circumstances.
• For Emergency Services personnel who may door-knock your area to pass on warnings.

• Act immediately on the advice provided.
• Ensure all householders are aware of the warning and advice provided.
• Activate your Emergency Plan and your Pet Emergency Plan.
• Locate and collect your Emergency Kit.
• Activate your Evacuation Plan if required.
• Check on family, neighbours and friends who may need special assistance.
• Ensure you have a Pet Emergency Plan and Kit.

If your emergency is life threatening, phone Triple Zero (000) immediately.

• All life threatening emergencies (Police, Fire, and Ambulance): Triple Zero (000)
   
• State Emergency Service (SES) - 13 25 00
  ses.qld.gov.au
   
• Police
  Emergencies - Triple Zero (000)
  Crime stoppers - 1800 333 000
  Police Link - 13 14 44
   
• Bushfire - Triple Zero (000)
  ruralfire.qld.gov.au
   
• City of Gold Coast
  After hours emergency - 1800 637 000
  General enquiries - 1800 465 326
  cityofgoldcoast.com.au
  City of Gold Coast Disaster Hotline (only activated during declared emergencies) - 1800 606 000
  dashboard.cityofgoldcoast.com.au
   
• Energex / Origin Energy
  Emergencies - 13 19 62
  Loss of supply - 13 62 62
• General enquiries - 13 12 53
   
• Origin Energy (Natural Gas and LPG Gas Emergencies (leaks only) - 1800 808 526
   
• Telstra - 13 22 03
   
• Optus - 13 13 44
   
• Griffith University Hospital
  General enquiries - 1300 744 284
  goldcoast.health.qld.gov.au
   
• Department of Transport and Main Roads - 13 19 40
  qldtraffic.qld.gov.au
   
• Translating and Interpreting Service - 13 14 50
  tisnational.gov.au
   
• National Relay Service
  Teletypewriter - 133 677 (enter 1300 465 326)
  Speak and listen - 1300 555 727 (ask for 1300 465 326)
  Internet relay users - go to https://internet-relay.nrscall.gov.au/ (enter 1300 465 326)

This Australian Red Cross service can help you find and reunite with family and friends following a disaster. For details visit Register. Find. Reunite.

The City’s evacuation centres may be activated if residents are required to evacuate their properties.

If an evacuation centre is activated, the location will be published on the City Dashboard

If your area is possibly under threat, you may receive evacuation advice from emergency services, the Queensland Government or the City of Gold Coast.

You may be advised through:

• SMS or voice messages to your mobile phone to your landline and/or mobile phone
• door knocking
• radio alerts
• social media
• television.

For your own safety and the safety of your family, it’s vital you take these warnings seriously and evacuate as soon as possible as per your evacuation plan. Make sure you follow direction from Emergency Services.

If an evacuation is imminent, be sure to:

• listen for warnings and advice from Emergency Service agencies about the need to evacuate
• leave as early as possible (even hours before in the case of bushfires)
• allow for special needs of infants, the elderly and people with disabilities
• don't forget the needs of your pets
• park your car under cover, with a plan for alternative safe routes.

This Australian Red Cross service can help you find and reunite with family and friends in evacuation centres following a disaster.

For details visit Register. Find. Reunite.