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FAQs

If you have a question that’s not answered below, we’re here to help! Please contact us.

How are Gold Coast Libraries affected by COVID-19?

What are the contact tracing requirements of visiting a library?

Where can I return my library items?

How can I borrow items from the Special Needs Library?

I have returned my items - why are they still showing on my account?

Why isn’t printing, copying and scanning currently available?

Why is library PC use limited to 30 minutes?

Can I access Book Club kits?

How many items can I borrow and for how long?

How can I become a library member?

Where is my nearest library?

How do I sign in to my library account?

How do I renew my items?

How do I place a hold on an item?

My library card has expired - how do I renew my membership?

I'm an online temporary member - how do I become a full member?

How do I update my details?

How do I get a PIN? What is my PIN?

How do I receive text (SMS) messages for library holds?

How do I create a list in the library catalogue?

How do I see my reading history?

How do I contact the library?

I have lost my library card – what should I do?

My library account is blocked – what do I do?

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