City of Gold Coast

Navigation Search

Rates & water bills

Pay online by credit card

Pay your rate notice or water and sewerage rate notice by credit card through our secure payment gateway.

Pay your rate notice Pay your water bill

Please note: Payments by credit card will incur a surcharge of 0.66%, however payments made with BPAY from a credit card account will not attract a surcharge from Council.

Find out more about your water bill, including when your water meter is being read and when your next bill will be sent.

Having trouble paying your Council rates or water bills?

To make it easier to manage your payments, eligible property owners can apply for extra time to pay rates and water bills.

We have a variety of payment plans to suit you and your budget.

Manage your rates and water accounts online

With My Account, you can:

*Copies of both rates and water notices issued from July 2018 are available in the Rates section of My Account - click on the 'Rates notices' button in your rate account details under 'Rates and water accounts'.

If you haven't yet registered, visit My Account to find out more.

Already registered?

Sign in to My Account

Notice issue, payments, concessions and other information


Pay your rate notice on time

The City offers a discount for paying your rates on or before the due date of your rate notice. The discount amount on your rate notice represents a 10 per cent discount on your General Rate. There is no discount applicable on any other rate or charge appearing on your rate notice or water bill.

Choose a way to pay your rates and water bills, including the online options above, on our Payments page. This includes information about our direct debit facility (and how to apply), BPAY®, and pay by phone. You can also request changes to your direct debit facility from this page using our online forms.

Visit our Discounts and concessions page for information about other concessions that you may be eligible to apply for.

Request a copy of notice online

If you have registered for My Account, you can view copies of your rates and water notices online.

Use the button above to 'Sign in' to My Account. If you haven't yet registered for an account, use the 'Register for My Account' button.

If you don't have access to My Account, you can use the online form below to request a copy of your rates and water notices.

Request a copy of rates or water notice

Sign up for email delivery of notices

Would you like your future notices delivered by email instead of post? Register for My Account now to receive your rates and water notices by email.

For more information visit our Receive rates and water notices by email page.

Rate notice issue information

Your City of Gold Coast rate notice is issued twice yearly, usually in January and July, and covers six-monthly billing periods (i.e. January to June, and July to December, unless otherwise required).

Rates are a contribution each ratepayer makes to the City of Gold Coast towards the cost of running the city and the provision of community facilities and services, including water and sewerage. Each property is allocated a rating category according to land and property use, which is used as a basis for calculating the general rate charge. For more information, visit our About your rate notice page.

Find answers to frequently asked questions about your rate notice below.

Water notice issue information

To find out when your water meter is being read and when your next bill will be issued, visit My water bill.

Sale of land for arrears of rates

City of Gold Coast gives notice of properties to be sold by public auction due to non-payment of rates and associated charges. For details visit the Sale of land for arrears of rates page.

Related information

Back  Return to top