City of Gold Coast

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Permits and licensing approvals

This page contains important information on how to use our online service to:

Information on how to use other channels for these services is also provided in the relevant sections.

Register for My Account

Note: To renew your permit or licence online, you must first register for My Account – a secure customer account accessed with your unique user name and password.

Visit our My Account page to find out more and register.

Renew your permit or licence - nil fee

Certain permits and licences do not attract an annual fee (e.g. resident parking permit, food business licence) and are renewed by way of acknowledgement to the City.

If you have no renewal fee to pay, you can renew your permit or licence using one of the methods below.

You can also use our online option to cancel the permit or licence or update details at the time of renewal.

Online

  • Click on the link below to sign in to My Account. A new window will open to display the online tool. Once signed in, select 'Permits and licensing' then 'Licence renewal or response' from the menu. If you have a permit or licence due for renewal, it will be displayed here.
  • Note: You will need to be registered for My Account to access this service. If you haven't yet registered, visit My Account for more information.

Sign in to My Account

By mail

Ensure that you have checked the details, sign and post to:

Chief Executive Officer
City of Gold Coast
PO Box 5042
GCMC 9726

Renew your permit or licence - fee payment required

Pay online by credit card

Pay your renewal fees for permits or licences through our secure payment gateway.

Pay to renew your permit or licence

Please note: Payments by credit card will incur a surcharge.

You can use the options below to cancel your permit or licence or update details at the time of renewal. If updating details, please note that payment must also be completed.

Online

  • Click on the link below to sign in to My Account. A new window will open to display the online tool. Once signed in, select 'Permits and licensing' then 'Licence renewal or response' from the menu. If you have a permit or licence due for renewal, it will be displayed here.
  • Note: You will need to be registered for My Account to access this service. If you haven't yet registered, visit My Account for more information.

Sign in to My Account

By mail

Ensure that you have checked the details, sign and post to:

Chief Executive Officer
City of Gold Coast
PO Box 5042
GCMC 9726

Provide additional information for your permit or licence application

You can provide us with additional information for your permit or licence application using one of the methods below. Ensure you quote the reference on your correspondence from the City.

Online (Note: this option is only available if advised in the information request from the City)

  • Click on the link below to sign in to My Account. A new window will open to display the online tool. Once signed in, select 'Popular searches' then 'Licences' from the menu items. If you have a permit or licence due for renewal, it will be displayed here.
  • Note: You will need to be registered for My Account to access this service. If you haven't yet registered, visit My Account for more information.

Sign in to My Account

By email

mail@goldcoast.qld.gov.au

By mail

Chief Executive Officer
City of Gold Coast
PO Box 5042
GCMC QLD 9726

Cancel an existing permit or licence

You can cancel your permit or licence online in response to a renewal notice. Refer to the renewal information in the sections above.

Otherwise, you can submit a cancellation request using the form below.

Complete the downloadable version of the 'Cancellation/surrender of licence or permit' application form below.

Related information

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