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Request a service, make a payment, manage your Council accounts, apply for a licence and more.

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My Account

Scheduled maintenance – 7pm Friday 9 April to 8pm Sunday 11 April 2021

Some online services and payment options may be unavailable during this time. If services are unavailable, please try again later.

We apologise for this inconvenience and thank you for your patience.

My Account is a secure and convenient way to manage your Council services online.

You can use My Account to:

  • view, manage and pay your rates and water bills
  • update your details
  • set up or change a direct debit or payment plan
  • pay for services such as dog registration
  • pay fines and infringement notices
  • lodge and renew licences and permits
  • submit and track applications and service requests
  • make property enquiries.

My Account is a secure service which you access with a unique user name and password.

Received an Authentication Key? See Activate My Account with an Authentication Key

Help using My Account

View our instructional videos below to learn how to register for My Account and how to view your rates and water bills online.

Visit My Account help for information about how to get started and solve problems.

Visit My Account help for privacy information and our terms of use.

If you need more help with using My Account, please call us on 07 5667 5821 or email

Instructional videos

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