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My Account

My Account is the secure and convenient way to manage your council services online.

Access and manage your rates and water accounts at any time through a secure portal with your unique user name and password. You can also use My Account to access your applications and requests for services, as well as renew your licences and permits online.

Need tips on how to use My Account?

View our easy instructional videos below. Learn how to register for My Account and, once your account has been activated, find out how to view your rates and water notices online.

Visit My Account help for advice about getting started, troubleshooting tips and privacy information.

Received an authentication key from us?

Activate My Account

Don’t have an authentication key?

Already have an account?

Make the switch for more self-service options:

view and pay your rates and water accounts
request a direct debit or make a payment arrangement
make service requests and track their progress
perform property searches
update your details
lodge and track licence and permit applications
lodge and track development applications.
select your communication preference to receive your rates and water notices by email as well as other communications from us and lots more.

And with My Account, your personal details are pre-filled in all your service requests and application forms.

View the instructional videos below on how to register for My Account and how to view your rates and water bill.

Note that by registering for My Account, you agree that:

the email address you enter here will replace any email address provided to us earlier and will be used as your primary communication method
only electronic rates and water notices will be issued
paper documents may no longer be provided
electronic communications (e.g. email) must be regularly checked
you may withdraw your consent at any time.

Please be aware of the City’s Terms of use and information collection notice below.

Privacy notice

Council of the City of Gold Coast (Council) is collecting your personal information in order to provide the services requested, perform associated Council functions and services, and to update and maintain Council's customer information records. Your information is handled in accordance with the Information Privacy Act 2009 (Qld) and may only be accessed by Councillors, Council employees and authorised contractors. Unless authorised or required by law, we will not provide your personal information to any other person or agency. For further information go to cityofgoldcoast.com.au/privacy.

Council may also use your personal information in order to contact you to provide you with information regarding Council functions and services. If you do not wish to receive such information please opt out using the unsubscribe link in the communication material sent to you.

If you need assistance with using My Account, please contact us on 07 5667 5821 or
email eregistration@goldcoast.qld.gov.au

You can also view answers to frequently asked questions about this online service at My Account help.